Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  And we may use different third-party shipping companies in NZ and the shipping ETAs may vary depending on the company and the time of the year. And it's the shipping company's sole responsibility after the order has been dispatched from us until the delivery to you as we are not responsible for any problems after the order is handed over to the shipping company.

SHIPPING RATES AND ESTIMATES

We offer FREE shipping for all orders over $50 in total value and a $5 flat for all the other orders. And the shipping prices and free shipping thresholds may vary without prior notice.

LOCAL DELIVERY

Free local delivery is available for orders within a range of 10km from West Harbour(0618), AKL. If you are not sure whether you are eligible or not please call us or email us at support@MiniMore.co.nz.

Deliveries are made from 10 am to 8 pm on weekdays (excluding holidays). We will contact you via text message with the phone number you provided or via email at checkout to notify you on the day of our arrival.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 working days of receiving your shipping confirmation email, please contact us at support@MiniMore.co.nz with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 7 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@MiniMore.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@Minimore.co.nz and please refer to our refund policy for more details.